Commas or FanBasis Charge on Your Card Statement: What It Is and What to Do

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Quick Answer

By · Last checked October 4, 2026 · How ProcessingScoop reviews

A card charge labeled COMMAS, COMMAS.COM, FANBASIS.COM or FANBASIS* followed by a category is a purchase made through Commas, the checkout platform operated by FanBasis, Inc. Creators and coaches use Commas to sell courses, paid communities, coaching, webinars, digital products and services, so the charge usually belongs to one of those purchases, a subscription renewal or an installment. To identify it, search your email for a receipt from Commas, FanBasis or the seller. For a refund or cancellation, contact the seller or Commas support at support@fanbasis.com. If you still cannot match the charge to a purchase, call the number on the back of your card.

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What a Commas or FanBasis charge means

FanBasis became Commas on July 14, 2026, and fanbasis.com now redirects to commas.com (Commas rebrand announcement). The company behind both names is FanBasis, Inc., which the Commas terms of service say does business under both the FanBasis and Commas names. That is why the same platform can appear on statements under either brand.

Commas is a sales platform for online sellers. A coach, course creator or community owner sets up a checkout page on Commas, and buyers pay through it. Commas' terms make Commas the contracting merchant for each sale, with sellers acting as service providers. In practice, that means your statement shows the Commas or FanBasis name even though you bought from a specific creator or business.

How the charge can appear on a statement

The Commas terms of service say every transaction shows a descriptor that Commas controls, and list these variations:

Descriptor on your statementWhat it refers to
FANBASIS.COMA purchase through the platform under its former name
FANBASIS*CATEGORYA purchase through the platform, with a category label after the asterisk
COMMASA purchase through the platform under its current name
COMMAS.COMA purchase through the platform under its current name

The terms add that similar formats under either brand name are also possible, and card issuers sometimes shorten or reformat descriptors on their own. Your banking app may also show a pending charge that changes slightly once it posts.

How to identify the purchase

Unfamiliar charges from checkout platforms often turn out to be a forgotten purchase, a renewal or a purchase made by someone with access to the card. These checks can help you find it:

  1. Search your email for "Commas", "FanBasis" and the exact charge amount, including spam and promotions folders. Receipts often name the seller and the product.
  2. Think about recent online purchases from coaches, course creators, webinars or paid communities, including free trials that turn into paid plans.
  3. Look for a pattern. The same amount every month usually points to a subscription. Several equal charges after a larger purchase can point to a payment plan.
  4. Ask anyone who shares the card, such as a partner, family member or coworker on a business card.
  5. Check your Commas account. If you created a buyer account during checkout, the My Purchases area lists your orders and active subscriptions.

Refunds and cancellations

Cancel a subscription. According to the Commas cancel guide for buyers, sign in, open My Purchases, find the subscription under Active, click the three dots menu and choose Cancel subscription. Cancelling stops future renewals. Whether a past payment is refunded depends on the seller's policy.

Ask for a refund. Start with the seller named on your receipt, since refund policies vary by offer. You can also write to Commas support at support@fanbasis.com, which the Commas terms of service name as the buyer contact for orders, access and refunds. Commas' help center refund article says sellers issue refunds from their seller dashboard and that a refund takes 5 to 10 business days to reach the original payment method.

Contact Commas support. The Commas support page lists support@fanbasis.com, a contact form at commas.com/contact and live chat for signed in users.

When the charge still looks unfamiliar

If the checks above do not match the charge to anything you or someone on your account bought, treat it as possibly unauthorized and move quickly:

  1. Call your card issuer using the number on the back of your card. The issuer can lock or replace the card and explain its dispute process.
  2. Report the charge to Commas at support@fanbasis.com with the date, amount and the last four digits of the card, so the order can be looked up. Leave out your full card number.
  3. Keep records of every email, chat and call, including dates and reference numbers.

For US credit cards, the Fair Credit Billing Act generally gives cardholders 60 days from the date the first statement showing an error was sent to dispute it in writing with the issuer. Debit card protections follow different rules and shorter timelines, so contacting the bank right away matters even more there. Your issuer can confirm the exact deadlines that apply to your account.

For charges you did authorize but want reversed, contacting the seller first is usually faster than a bank dispute. A dispute starts a formal review run by the card network and the bank, which can take several weeks.

Pay-later plans bought through Commas

Commas sellers can offer financing at checkout through partners such as Klarna, PayPal Pay in 4, Zip, Sezzle and others. When you choose one of these plans, your installments are generally billed by the financing provider under its own name, so those charges may show the provider rather than Commas. For questions about a plan's schedule, contact the financing provider directly; for questions about the product itself, contact the seller or Commas.

Selling on Commas yourself

If you sell through Commas and buyers ask about the descriptor, sharing the exact formats above in your receipts and onboarding emails can reduce confusion. For a full look at the platform, its pricing model and its limits, see the FanBasis (now Commas) review.

Sources

This page is general information, not legal or financial advice. ProcessingScoop is independent of Commas and FanBasis, Inc.

Frequently Asked Questions

Why is there a Commas charge on my credit card?

A Commas charge means a payment was made through the Commas checkout platform, which creators and coaches use to sell courses, coaching, communities, webinars and digital products. Search your email for a receipt from Commas, FanBasis or the seller to see what it was for.

Are FanBasis and Commas the same company?

Yes. FanBasis renamed itself Commas on July 14, 2026. Both names belong to FanBasis, Inc., and Commas' terms say charges can show either brand, such as FANBASIS.COM or COMMAS.COM.

What does FANBASIS* mean on my bank statement?

Commas' terms list FANBASIS*CATEGORY as one of the descriptor formats for purchases on the platform. It refers to a purchase from a seller who uses Commas, with a category label after the asterisk.

How do I get a refund for a Commas or FanBasis charge?

Contact the seller named on your receipt, or email Commas support at support@fanbasis.com. Commas' help center says approved refunds take 5 to 10 business days to return to the original payment method.

How do I cancel a subscription bought through Commas?

Sign in to your Commas buyer account, open My Purchases, find the subscription under Active, click the three dots menu and choose Cancel subscription.

What should I do if I did not make the Commas purchase?

Call your card issuer using the number on the back of your card so it can secure the card and explain its dispute process, and report the charge to support@fanbasis.com with the date and amount. For US credit cards, written disputes are generally due within 60 days of the statement that first showed the charge.

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